Frequently Asked Questions
Everything you need to know about your Simone Pérèle experience.
How do I find my perfect bra size?
We recommend using our online Fit Guide or visiting a boutique for a professional fitting. Since French sizing can differ from international standards, our guide provides a detailed conversion chart to ensure the perfect support.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Orders over a certain value may qualify for free standard shipping.
What is your return policy for delicate lingerie?
Items can be returned within 30 days of receipt, provided they are in original condition with all tags attached and hygiene seals intact. For hygiene reasons, we cannot accept returns on knickers or adhesive products if the packaging has been opened.
How should I care for my Simone Pérèle lingerie?
To preserve the delicate lace and embroidery, we recommend hand washing in cold water with a gentle detergent. If using a machine, always use a delicate cycle and a mesh laundry bag, and never tumble dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Afterpay depending on your shipping destination.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify an order within 30 minutes of placement by contacting our customer service team. After this window, the order cannot be changed.